Shipping Policies

Updated November, 2022

These policies have been developed during almost sixty years in the business of shipping perishable products, so we can provide the most successful shipping experience for our customers. You can find answers to other questions about the retail store and online shopping at our Frequently Asked Questions page.

Our ship dates are MONDAYS, TUESDAYS, and WEDNESDAYS only. Once you have placed your order, it will be packaged for shipment within one business day. We will then ship your package on our next ship date. See chart below – all times are Alaska time.

Orders PLACED ON will be packed on will be SHIPPED ON
Saturday after 4 pm
Sunday
Monday before 4 pm

Monday

TUESDAY
Monday after 4 pm
Tuesday before 4 pm


Tuesday

WEDNESDAY
Tuesday after 4 pm
Wednesday, Thursday, Friday
Saturday before 4 pm

next business day

MONDAY

FedEx will leave the perishable package at the door if no one is home. Please tell the recipient that a package is coming! You are responsible to track your package and ensure there is a responsible adult at the delivery location to receive the package.

We must have a physical street address for shipping perishable items.  We cannot ship perishable items to P.O. Boxes.

We ship to most locations within ALASKA via FedEx, FedEx Ground, the US Postal Service, and commercial air carriers. The website may not properly calculate the shipping charge for shipments to remote Alaska locations, and we will contact you if needed to process the corrected charges.

For shipping to HAWAII, we are not able to ship perishable items to Hawaii. We will gladly process a Hawaii order for shelf-stable products.

We are not able to ship perishable products OVERSEAS or to international locations. We can prepare a shelf-stable package for shipment overseas. Contact us for more information.

We offer local DELIVERY to Anchorage and Eagle River. The quoted delivery price applies for 1-3 gift packages delivered to a single recipient.

We guarantee that our retail packages shipped by us will arrive in good condition. If the package arrives not in optimal condition or if perishable products are warm to the touch, please contact us and we will resolve the matter to your satisfaction. Our guarantee applies to packages delivered to the name and address you supplied during checkout. FedEx and other carriers no longer always guarantee delivery date and time. We cannot guarantee that your package will be delivered by a third party carrier on the scheduled delivery date or at any particular time.  For this reason, most of our shipping is Overnight only.  If your package is delivered late AND is not in optimal condition or if perishable products are warm to the touch, please contact us to resolve the situation.

We cannot be responsible for loss or damage due to incorrect delivery information, or the unavailability of a responsible recipient, or events beyond our control including disruptions in transportation networks due to weather, strikes, or natural disasters (earthquakes, floods, etc.) Re-routing of packages en route or at the point of delivery will result in an additional charge.

Wrapped baskets cannot be shipped.  Wrapped baskets can be purchased for In Store Pickup or Local Delivery only.